At Devoted Paintball, we take pride in the quality of our gear and want you to be fully satisfied with your purchase. Please review our policy below for returns, exchanges, and custom orders.
1. Returns & Exchanges
- Eligible items may be returned within 14 days of delivery for a refund or exchange
- Items must be in new, unused, and resalable condition with all original tags attached.
2. Conditions for Return
- Products showing wear, damage, or customization will not be accepted.
- Customer-damaged items are not eligible for return or exchange.
3. Custom Products
Please note that all custom items are final sale, including (but not limited to):
- Jerseys
- Pants
- Headgear
- Dry-fits
- T-Shirts
- Hoodies
Additional terms:
- Defects must be reported within 3 business days of receiving your order.
- Items approved for evaluation must be returned within 14 days
- Only confirmed production errors qualify for a reprint or replacement.
- Reprints require full prepayment unless otherwise agreed upon in writing.
4. International Orders
- All international sales are final.
- Returns or exchanges are not accepted for orders shipped outside the U.S.
5. Contact Us
For any questions or assistance with returns:
📧 info@devotedpb.com
We’re here to help and make sure your Devoted Paintball experience is a positive one.